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usepylon.com
WINTER 2023

usepylon.com

Moderate AI visibility with 33 of 48 criteria passing. Biggest gap: llms.txt file.

Customer SupportSupport Platforms
62/100
8 since v1
F
Citation Avg
Answer Readiness
~40% weight
8/10
Content Structure
~25% weight
8/10
Trust & Authority
~15% weight
5/10
Technical Foundation
~10% weight
6/10
AI Discovery
~10% weight
5/10

Verdict

Moderate AEO readiness at 62/100 with significant gaps to address. Key strengths include Q&A Content Format, Original Data & Expert Analysis, and Table & List Extractability. Priority gaps: llms.txt File, RSS/Atom Feed, and Content Licensing & AI Permissions.

How to Improve

Current
62/100
Projected
84/100
37Total Fixes
6Quick Wins
~67hEst. Effort
Quick Wins
Create /llms.txt fileConfigure robots.txt for AI crawlersAdd definition-style contentAdd ai.txt and content licensingClarify entity boundariesReduce extraction friction
Create /llms.txt file
critical|low
Add llms-full.txt with extended content
medium|low
Configure robots.txt for AI crawlers
high|trivial
Create complete sitemap.xml
medium|low
Add internationalization signals
critical|medium
Reduce document weight
medium|low
Fix HTML structure and meta tags
low|low
Improve server response efficiency
medium|low
Reduce render-blocking resources
low|low

Top Opportunities10

Create a dedicated FAQ page with FAQPage schema markup. Cover common questions about your products, services, and industry to become a direct answer source for AI engines.

Write 20-25 word self-contained answer sentences immediately after each H2 heading. 72.4% of AI-cited posts use this pattern - it gives engines a ready-made snippet to quote.

Add Organization schema with consistent name, address, phone (NAP). Include sameAs links to social profiles and authoritative directories to strengthen entity recognition.

Sections within pages contain identical or near-identical text. LLMs may flag this as low-quality or thin content, reducing citation authority. Rewrite duplicate blocks with unique angles.

Include "our analysis", "our data", "our testing" phrases backed by original research or proprietary data. 52.2% of AI-cited posts contain owned data signals.

Show direct use, testing, implementation, or lived experience with concrete observations, examples, screenshots, and lessons learned.

Define the primary entity in the first 500 characters, use consistent terminology (same term 70%+), and add "unlike X" signals to help AI engines distinguish your topics.

Include dateModified schema, visible last-updated dates, and time elements on content pages. Fresh content signals help AI engines prioritize your pages over stale alternatives.

Write self-contained definition sentences and single-claim statements that AI engines can quote directly. Avoid pronouns like "this" or "that" at the start of answer paragraphs.

Establish a regular content publishing cadence with dated entries in your sitemap. Consistent publishing signals to AI engines that your site is an active, current information source.

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Site Pages

www.usepylon.com/competitors/zendeskD41
Zendesk vs. Pylon: Learn Why Teams Are Choosing Pylon
www.usepylon.com/blogF33
Pylon Blog : Guides for Customer Support & Workflow Automation
www.usepylon.com/front-vs-pylon-2F37
Front vs Pylon: Learn Why Teams Are Switching To Pylon
www.usepylon.com/omnichannelF39
Omnichannel B2B Support
www.usepylon.com/ai-knowledge-managementF37
AI Knowledge Management
Changes since v1Last audited 76 days ago
54
62
+8
View full comparison →
Build Comprehensive FAQ SectionAdd Answer Capsule PatternsStrengthen Entity Authority (NAP)Fix Duplicate Content BlocksAdd Owned Data SignalsAdd First-Hand Experience SignalsAdd Entity DisambiguationAdd Content Freshness SignalsImprove Citation-Ready WritingIncrease Publishing Frequency

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